See a Doctor or Healthcare Professional

Who should I See?

Please consider what the best options for your healthcare are, based on the urgency of your condition and nature of your ailment. General Practice work in conjunction with other Primary Care providers such as Opticians and Pharmacists, who can deliver advice and treatment within the Community, so make sure you get to see the right person, at the right time, in the right place.

Types of Appointments

Routine Appointments

Alot of the problems we deal with in general practice are for long term conditions or non-urgent issues. Usually it is best to deal with these in a planned manner enabling you to be seen by the same doctor. Routine appointments can be booked several weeks in advance and are best suited to follow up of continuing problems with a Dr of your choice.

Here are some examples of things that would be booked into a Routine Appointment

  • Long term management of conditions e.g. diabetes
  • Ongoing joint problems such as arthritis
  • Continuing care of anxiety or depression
  • Follow up of blood tests or investigations
  • If you have a question about your health that isn’t urgent
  • Medication review

You can call us after 10am to book a Routine Appointmentthese are also be available to book online

Book on the Day Appointments

Book on the Day Appointments are for health issues that are URGENT and need dealing with on the same day.

The Following would be booked into a Book on the Day Appointment

  • Worried about cancer / new lump
  • Possible new Infection
  • Severe pain
  • Mental health problem and you are worried that you will harm yourself
  • Pregnant and concerned about yourself or the baby

To book a Book on the Day Appointment for an URGENT issue call us as early as possible we open at 9am. We may well need to see you, so you should be available to come into the surgery if the doctor requests.

What happens when you phone for an appointment?

Our reception team are experienced and trained to help you get the right help from the right person at the right time. When you call to book an appointment they will ask you a series of questions in order to:

  • Direct you to see the most appropriate healthcare professional
  • Ensure you are dealt with as efficiently as possible
  • Help our clinicians to prioritise those in need of urgent care

By working with our reception team we can make sure you get seen at an appropriate time that works for you. Receptionists will frequently speak to the Drs in the practice to make sure they are directing your query correctly.

If your problem is not urgent or an emergency, we will talk to you about the next available appointment that is convenient for you.

Other Services

Remember our practice is not just about the Drs we have an ever increasing number of services that may be able to help with your query, for example the reception team can connect you with:

  • Local pharmacy (the pharmacist will contact you direct)
  • First Contact Physio
  • Appointment with the Nurse, Healthcare assistant or Practice Pharmacist
  • Emergency Dentist
  • Podiatry
  • Sexual Health Clinic
  • Mental Health Practitioner
  • Opticians
  • Self-care
Contact your GP online with Patchs for advice, fit notes medication and more.

This may save you time in getting the help you need, and avoid arranging an unnecessary appointment with your Doctor.

Have you tried self-care?
man and woman looking at a computer.

A range of common illnesses such as cold and flu and minor injuries can be treated at home simply by combining a well-stocked medicine cabinet with plenty of rest. If you are feeling unwell, drink lots of fluids and get plenty of rest. Many patients attend with conditions that would get better with self-care. Studies show that 25-40% of consultations with a GP are unnecessary so it would help if patients only booked an appointment with a GP if they really need to.

Examples of the ailments best treated by yourself are:

  • Upset stomach
  • Hangover
  • Grazed knee
  • Common cold
  • Sore throat
  • Headache
  • Colds & Flu

There are a wide variety of helpful Self Care information and resources available which could help you to treat your illness without the need for an appointment:

Get immediate help from your local Pharmacy

Visit a Pharmacy for healthcare advice without an appointment

Pharmacist at the counter.

It is estimated that every year, 50 million visits to the GP are made for minor ailments such as coughs and colds, mild eczema, and athlete’s foot. By visiting your pharmacy instead, you could save yourself time and trouble.

Your local Pharmacist is able to help with minor cuts, sprains, aches and pains, colds and flu, headaches, Diarrhoea, rashes, Verrucas, warts, cystitis, emergency contraceptive (most Pharmacies now offer this service) and other common conditions.

No appointment is necessary and your local Pharmacist is usually open late, is available at weekends and many public holidays. It will also save you making an appointment with your GP.

The nearest pharmacy closest to campus is Lloyd’s, 1 Broadwalk, Salford M6 5FX

Over the Counter Medicines

Please refer to NHS leaflet shown below regarding over the counter medicines.

New Medicine Service

The New Medicine Service is available at Pharmacies to give you extra help and advice if you’re just starting on a new medicine for one of the following conditions:

  • asthma
  • chronic obstructive pulmonary disease (COPD)
  • type 2 diabetes
  • high blood pressure
  • people who have been given a new blood-thinning medicine

More about the New Medicine Service.

Treat Yourself Better

We support the campaign to encourage people to self-treat minor ailments such as colds and flu. The Treat Yourself Better Without Antibiotics website is full of information to help people understand when how long they can expect their symptoms to last for, when they need to see a doctor and when they would be better off visiting their local pharmacist for advice. 

Eye Problems?
Optician examining a patient

Whatever your eye problem your first port of call should be an optometrist. An optometrist is the best person to assess urgent eye problems, check for eye disorders and treat eye conditions. They have the professional training and necessary equipment to assess most eye problems.

If your optician is closed and you can’t wait until it re-opens call 111

If you sustain an eye injury that requires immediate emergency treatment go to your nearest Accident and Emergency.

Dental Emergency?
Dentist with his patient

For dental emergencies, call the dentist with whom you are registered. You should receive a recorded message advising you of the arrangements that have been made for emergency cover. If you have not registered with a dentist, please try to do so as soon as possible. Dentist’s can perform an appropriate assessment and advise on necessary intervention including use of any antibiotics.

If you require emergency treatment, you should contact NHS 111

Dental emergencies are: acute dental pain, facial or oral swelling, bleeding from the mouth or trauma.

Do you need Social Care & Support?
Mother and child reading

If you or someone you know needs help with day-to-day living because of illness or disability, this website explains your options and where you can get support.

Need to speak with someone when the surgery is closed?

Call 111

Call handler at call centre

Call 111 when we are closed to speak to an NHS professional on any urgent health or medical issue.

Calls are free from landlines and mobiles.

Urgent Care Centre

Urgent treatment centres are a facility you can go to if you need urgent medical attention, but it’s not a life-threatening situation. 

At the moment, the NHS offers a mix of walk-in centres, urgent care centres, minor injury units and urgent treatment centres, all with different levels of service.

If you have an emergency please call 999

Medical emergencies can include:

Mental Health Crisis?

You should call 999 or go to ED (formally known as A&E) if you, or someone you know, experiences a life-threatening medical or mental health emergency. These are cases where there is immediate danger to life or physical injury. A mental health emergency should be taken as seriously as a medical emergency. If you feel like you may be close to acting on suicidal thoughts or have seriously harmed yourself, you should call 999 or go to ED directly if you need immediate help and are worried about your safety.

It’s important to use ED only for serious injuries and major emergencies.

Get immediate help for minor injuries
Doctor dressing patients hand

Use your local minor injuries unit if you need medical treatment or advice which does not need a visit to A&E or a medical appointment.

Some examples of problems they deal with:

  • sprains and strains
  • suspected broken limbs
  • minor head injuries
  • cuts and grazes
  • bites and stings
  • minor scalds and burns
  • ear and throat infections
  • skin infections and rashes
  • eye problems
  • coughs and colds
  • feverish illness in adults
  • feverish illness in children
  • abdominal pain
  • vomiting and diarrhoea
  • emergency contraception
Arrange an appointment with one of our Nursing team
British nurse taking senior man's blood pressure

Our Nurses are usually able to assess the situation and in some cases will organise initial blood tests and other investigations prior to arranging a follow up appointment with your doctor.

See a Nurse about: blood pressure checks, back pain, chest infection,cough and cold, rash, sore throat, urine infection, cervical smears, dressings, family planning advice, contraceptives, minor injuries and ailments, immunisations, diabetes management, asthma care, COPD (heart) care, smoking cessation, free health checks for 40-70 year olds, travel advice,removal of stitches and clips etc.

Need medical advice or treatment from one of our doctors?
Doctor and little girl

Some patients, often those with complex and long-standing medical problems, may need an appointment with a doctor.