- If you have medications that are on repeat prescription, they can be requested without having to see the doctor.
- Please note that we require 72hrs (3 working days) notice for repeat prescriptions, and we do not accept requests over the phone.
- If your review date is due, you will not be able to order a repeat prescription, and will be booked in for a medication review.
How to order a repeat prescription
Please note we DO NOT accept repeat prescription requests over the phone.
You can order by emailing the surgery at [email protected] including your name, date of birth and medication.
Order online
There are numerous third party options for online services such as the NHS APP.
NHS App
Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online, including appointments, prescriptions and health record.
Through our website
To order via this website please click below.
If you forget to request a repeat prescription
If you forget to obtain a prescription for repeat medication and thus run out of important medicines, you may be able to get help from your Pharmacy. Under the Urgent Provision of Repeat Medication Service, Pharmacists may be able to supply you with a further cycle of a previously repeated medicine, without having to get a prescription from your GP.
If you have run out of important medication, telephone your usual Pharmacy to check that they offer this service; if they don’t, they may either direct you to another Pharmacy who does provide it, or ask you to phone 111 where you can request details of a local Pharmacy that provides the service.
You must then take with you to the relevant Pharmacy, proof of both your identification and of your medication (for example, your repeat prescription list or the empty box which should have your details printed on it). Please note that controlled drugs and antibiotics are not provided through this service, you will need to ring 111 for these.
If you receive stoma products from your Pharmacy or other supplier and/or receive items such as continence products, please ensure you have sufficient supplies as you may encounter difficulties in obtaining these over Bank Holidays, or when the Surgery is closed.
Medical Exemption Certificates
If you have one of the specified conditions listed below ask for an application form, FP92A, from reception. You need to fill it in and your doctor (or an authorised member of the practice staff) will sign to confirm the information you’ve given is correct. You will then be sent a Medical Exemption Certificate which is valid for five years.
Specified conditions are:
- Treatment for cancer; note this includes treatment for the effects of cancer, or treatment for the effects of a current or previous cancer treatment.
- A permanent fistula requiring dressing.
- Forms of hypoadrenalism such as Addison’s disease.
- Diabetes insipidus and other forms of hypopituitarism.
- Diabetes mellitus, except where treatment is by diet alone.
- Hypoparathyroidism.
- Myxoedema (underactive thyroid) where thyroid hormone replacement is necessary.
- Myasthenia gravis.
- Epilepsy requiring continuous anticonvulsive medication.
- A continuing physical disability which means you cannot go out without help from another person.
If you have a Medical Exemption Certificate all your prescriptions are free, whatever the medication is for.
For more information on the application process for a Medical exemption certificate, or other help with healthcare costs visit the NHS Business Authority Website
Prepayment certificates
A PPC lets you get as many NHS prescriptions as you need for a set price.
If you regularly pay prescription charges, a PPC could save you money.
Help with NHS Costs
If you need help with NHS costs or need to find out if you can get free prescriptions please click the button below for further information.
How to order your medication
By post
You can post your prescription slip or written request to us at the Practice. You must include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the Surgery (please allow extra time for any possible delays with the postal service).
Don’t have Patient Access, but do have PATCHS? you can also order repeat medication through your PATCHS account.
If you do not have access to this service then please email the surgery on [email protected]. Please include your full name date of birth and the medication you require .
In person
You can order in person by returning the right-hand half of a previous prescription for the required medications, or by submitting a handwritten request. There is also a repeat ordering box located to the right of our door, in Maxwell building.
Pharmacy ordering/collection service
Pharmacies offer a prescription collection service from our Practice. They can also order your medication on your behalf. This saves you time and unnecessary visits to the Practice. Please contact the Pharmacy of your choice for more information if you wish to use this service.
Telephone
Please note we do not accept repeat medication requests over the phone.
Additional information
Hospital and Community Requests
When you are discharged from Hospital you should normally receive seven days supply of medication.
On receipt of your medication requirements, which will be issued to you by the hospital, please bring this to the surgery or post via S.A.E. before your supply of medication has run out.
Hospital requests for change of medication will be checked by the GP first, and if necessary your Doctor will issue you with a Prescription. The Practice will endeavour to issue you with your prescription on that day, but it cannot be issued until your medical details are checked by the Doctor, your prescription should normally be ready by 4pm on that day, or you may be advised to attend the next day.
The Doctors will review your medication, regularly, which may involve changes to your tablets, in accordance with current NHS policies. Please be reassured that this will not affect your treatment.
Medication reviews
The Doctors at the Practice regularly review the medication you are taking. This may involve changes to your tablets and is in accordance with current Health Authority policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.
Non-repeat items (acute requests)
Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period, and may require a review visit with your Doctor prior to the medication being added onto your repeat prescription records.
Some medications are recorded as acute as they require to be closely monitored by the Doctor. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your Doctor again.